TERMS OF USE FOR MERCHANTS

Last updated: 02.07.2026

Terms of Use for the Myspot Dashboard

INTRODUCTION

  1. Welcome to the Myspot dashboard (the “Dashboard”). These Terms of Use (the “Terms”) govern merchants' access to and use of the Dashboard. By using the Dashboard, you agree to comply with these Terms. If you do not agree with any part of them, you must not use the Dashboard.
  2. The Provider owns and operates the Myspot mobile application (the “Application”), through which Users make use of the Merchant's services. The Merchant is granted access to the Dashboard by virtue of a General Agreement for the Use of Myspot's Services (the “Agreement”) concluded with the Provider.
  3. In the relationship between the parties, Myspot acts in its own name but for the account of the Merchant, providing the Merchant's services to Users of the Application and receiving payments from them into its own account. By accepting these Terms, the Merchant grants the Provider an unconditional and irrevocable right to provide the Merchant's services to third parties — Users — in its own name and for the account of the Merchant, and to receive payments from Users into its own account.

DEFINITIONS

  1. Provider is „May Spot App“ OOD, UIC 207339717.
  2. Merchant or Organization is the person specified in the Agreement who uses the Provider's services to manage its business.
  3. User(s) are: visitors to the Application; registered users; persons who have made a reservation of a spot and/or services through the Application; persons who have subscribed to a newsletter.
  4. Business Location is a venue of the Merchant. The Merchant may own multiple Business Locations and may have a contract for one, several, or all locations.
  5. Spot is a point within the Business Location that the User reserves and receives as a service from the Organization. A single Spot may have only one active reservation per day or within a defined time range.
  6. Online Reservation is a reservation made by a User through the Application. On-site Reservation is a reservation entered manually by the Merchant through the Dashboard.
  7. Ticket is the digital voucher (an electronic reservation certificate) that the Provider issues to the User for a reservation made through the Application and which certifies the User's right to occupy the reserved Spot at the Business Location. The Ticket contains a QR code by scanning of which on site the User is registered as arrived. The Ticket is not a fiscal document; fiscal reporting is governed by the section “Fiscal Receipts, Seller of Record, and Taxes”.
  8. Credits are a settlement instrument within the Application which may be used only within the Application. One Credit equals [1.00] euro (EUR). Credits are issued and borne by the Provider and may be granted upon cancellation of a reservation within the periods set by the Organization and where the Organization has enabled a refund option. Credits must be used with any new reservation when available, and within 12 (twelve) calendar months of being granted, after which the right to them lapses.
  9. Catalogue are the items available for reservation (for example, an umbrella, sunbed, cabana, and others), as well as other items (for example, food and beverages), with prices, that the Merchant maintains for a given Business Location. Minimum Consumption is the minimum consumption value for a given Spot, configured by the Merchant.
  10. Request is a request made by a User through the Application to the Merchant's staff (for example, calling an assistant/waiter, requesting a menu, requesting a bill by cash or card).
  11. Plates are the physical items with QR codes provided by Myspot and installed at the Spots in the Business Location, which facilitate direct reservations by scanning.
  12. Time of Arrival is the time by which the User must appear at the Spot in order to receive their reservation.
  13. Cancellation Policy are the rules set by the Merchant that govern what portion of the amount paid is refunded to the User upon cancellation.
  14. Currency. All amounts in the Application, the Dashboard, and these Terms are in euro (EUR), unless expressly stated otherwise.

CORE FUNCTIONS OF THE DASHBOARD

  1. Layout management. The Merchant may create and manage layouts of the Spots in its Business Locations through an interactive tool in the Dashboard, including adding Spots for reservations and visual reference points (bars, restaurants, walkways, etc.).
  2. Spot initialization. The Merchant configures the capacity, prices, and minimum consumption requirements of each Spot. Following initialization, the Spot becomes available for reservations through the Application.
  3. Plates and QR codes. The Provider supplies physical Plates with QR codes that are installed at the Spots. Users may scan them to check availability and make a direct reservation. The Merchant is responsible for positioning, safeguarding, and storing the Plates; in the event of theft, loss, or damage, the Provider is entitled to charge the Merchant a fee for the relevant Plates in the amount of EUR 2.00 per unit.
  4. Catalogue and minimum consumption. The Merchant may maintain a Catalogue of items with prices and set a Minimum Consumption for Spots. The Merchant is fully responsible for the accuracy of prices, availability, quality, and compliance of the items offered with applicable law.
  5. Requests from Users. The Application allows Users to make Requests to the Merchant's staff (calling an assistant/waiter, requesting a menu, requesting a bill by cash/card). The Merchant is responsible for accepting and fulfilling the Requests with appropriate quality.
  6. Submission and approval of new Business Locations. The Merchant may submit new Business Locations for approval. The Provider may, at its discretion, approve, refuse, postpone, or suspend the publication of a Business Location, as well as remove it in the event of a breach of these Terms or the Agreement.

RESERVATION MANAGEMENT

  1. Types of reservations. Reservations are Online Reservations (made by a User through the Application) and On-site Reservations (entered manually by the Merchant). For reservations, the Merchant owes fees as agreed in the Agreement (see the section “Payments, Settlement, and Payout to the Merchant”).
  2. Time of Arrival. The Merchant may set a Time of Arrival for each reservation. If the User does not appear by the stated time, the Merchant is entitled to complete or cancel the reservation and release the Spot. The Merchant is obliged to check Tickets upon arrival and to admit to the Spot only a User with a valid Ticket.
  3. Reservation statuses and completion. A reservation is active until a final state occurs — completed, cancelled by the User, or cancelled by the Merchant:
    1. (a) Completion. Where the service has been duly performed, as well as where the User fails to appear after the Time of Arrival has elapsed, the Merchant may complete the reservation. In these cases no refund is due and the amount remains payable to the Merchant.
    2. (b) Cancellation by the User — governed by the Cancellation Policy.
    3. (c) Cancellation by the Merchant — results in a full refund to the User.
  4. Cancellation policies. The Merchant chooses among three policies:
    1. Full refund — 100% upon cancellation up to [number] days before the reservation;
    2. Partial refund — [50]% upon cancellation up to [number] days before the reservation;
    3. No refund.
  5. The policies are clearly displayed on the reservation screen and applied automatically. Refunds are made by the Provider in the name and for the account of the Merchant — via Credits or a return to the User's card.

PAYMENTS, SETTLEMENT, AND PAYOUT TO THE MERCHANT

  1. Fees. For reservations made through the Application, the Merchant owes fees to the Provider. The types, amounts, and applicability of the fees may differ for individual Merchants and are governed solely by the Agreement. The fees are VAT-inclusive.
  2. No setup fees. The Provider does not charge fees for setting up an account or for installing Plates and QR codes.
  3. Payment processing. Payments in the Application are processed through a payment service provider (Stripe) with support for Google Pay, Apple Pay, Visa, and Mastercard. Payment processing fees are borne entirely by the Provider and are not charged to the Merchant — neither on payment nor on refund.
  4. Cash payments on site. Cash payments on site are collected by the Merchant. The Merchant is responsible for their fiscal reporting and for the corresponding refund (including the storno of a fiscal receipt) upon cancellation.
  5. Credits. Credits are a settlement instrument issued and borne by the Provider. The payment instrument used by the User (card, wallet, or Credits) does not affect the Merchant's rights — for each successful Online Reservation the Merchant is entitled to the net remuneration, regardless of the payment instrument. The amount due to the Merchant is determined at the moment of a paid Online Reservation, including where it is paid with Credits. Unredeemed or expired Credits do not give rise to any claim by the Merchant.
  6. Deductions, set-off, and payout to the Merchant. The Merchant gives its express consent for the Provider to deduct all fees and amounts due (including for compensating unsatisfied User claims, sanctions, and penalties) from the collected amounts before paying out the net balance. The parties' mutual claims are settled by set-off, documented by a set-off protocol. The net balance is paid out to a bank account provided by the Merchant on a schedule agreed in the Agreement. In the event of delay, the Provider owes only statutory default interest, which compensates for all damages arising from the delay. The Provider is entitled to suspend payments without sanctions in the event of a breach by the Merchant until the breach is remedied.
  7. Invoicing. For Online Reservations, the Provider issues the User a fiscal receipt for the full price. The parties issue the tax documents due in accordance with applicable law.

FISCAL RECEIPTS, SELLER OF RECORD, AND TAXES

  1. Online Reservations — the seller of record is the Provider. For Online Reservations paid through the Application, the Provider acts in its own name and for the account of the Merchant and is the seller with whom the User enters into a legal relationship. For these Online Reservations, the Provider complies with the applicable requirements of the law.
  2. On-site Reservations and on-site consumption — the seller of record is the Merchant. For On-site Reservations and on-site payments (including consumption), the seller of record is the Merchant, who is responsible for its own fiscal receipts, fiscal devices (e.g. of the DAISY/ELTRADE type), registration and reporting to the NRA, compliance with Ordinance N-18, and storno operations.
  3. Taxes and deductions. Each party is responsible for its own tax obligations according to its role. The Provider is entitled to withhold and remit all taxes it is obliged by law to charge and/or account for in connection with the reservations, deducting the relevant amounts from the amounts due to the Merchant. All fees are VAT-inclusive.

CANCELLATION AND REFUNDS

  1. Cancellation by the User. The User may cancel a reservation through the Application. The refund depends on the Merchant's Cancellation Policy and is made via Credits or a return to the User's card.
  2. Cancellation by the Merchant. The Merchant may cancel a reservation for a valid reason. In this case, a full refund is due to the User, regardless of the Cancellation Policy, with a mandatory statement of the reason. The Provider is entitled, at its discretion, to impose sanctions and/or penalties in the event of an unjustified cancellation and to compensate Users at the expense of the Merchant.
  3. Refund routing by payment instrument. Refunds are made according to the original payment instrument: by card — a return to the card; by cash on site — a cash return and storno of the fiscal receipt; by Credits — the Credits are redeemed and are not returned back as Credits.

DATA PROTECTION

  1. Roles. With respect to the personal data of Users processed through the Application and the Dashboard, the Provider is the data controller. To the extent that the Merchant processes Users' personal data for its own purposes, the Merchant is a separate independent controller and is responsible for compliance with Regulation (EU) 2016/679 (GDPR) and the Bulgarian Personal Data Protection Act.
  2. Merchant's obligations. The Merchant: (a) uses the Users' personal data obtained through the platform solely to fulfil reservations and services; (b) does not use it for other purposes and does not disclose it to third parties without a legal basis; (c) applies appropriate security and confidentiality measures; (d) assists the Provider and the Users in the exercise of their rights.
  3. Privacy Policy. The processing of Users' personal data by the Provider is governed by the Privacy Policy published in the Application.

MANAGEMENT OF USER ROLES AND PERMISSIONS

  1. The Dashboard supports the roles: OWNER, MANAGER, ASSOCIATE, ASSISTANT and WAITER (for handling Requests):
    1. OWNER — full rights to manage settings and all functions;
    2. MANAGER — management of reservations, layouts, and policies, without access to organizational settings;
    3. ASSOCIATE — limited rights for day-to-day reservations;
    4. ASSISTANT — support for daily tasks without access to critical settings;
    5. WAITER — accepting and fulfilling Requests.
  2. The Merchant configures the access permissions and is responsible for all acts and omissions of the persons to whom it has granted access.

CHANGES TO THE TERMS

  1. The Provider reserves the right to change these Terms at any time. Changes take effect upon their publication on the Myspot website, and the Provider is under no obligation to inform the Merchant of them. The updated terms bind the Merchant from the moment of the update.
  2. In the event of disagreement, the Merchant must object immediately, failing which it loses this right. Upon immediate objection, the Merchant is entitled to terminate the Agreement and cease using the Dashboard.

LIMITATION OF LIABILITY

  1. The Provider provides the Dashboard on an “AS IS” and “AS AVAILABLE” basis, without express or implied warranties, including as to merchantability or fitness for a particular purpose. The entire risk as to quality and use lies with the Merchant.
  2. The Provider is not liable for direct, indirect, or incidental damages arising from the use of or inability to use the Dashboard, including lost profits, loss of data, or business interruption.
  3. The Provider is not liable for: interruptions and technical problems beyond its control; false, inaccurate, or incomplete information entered by the Merchant; damages in the event of force majeure; actions of Merchants in breach of these Terms; damages resulting from user error, virus, omission, or a problem in the supporting system; failure to give notice of changes in extraordinary circumstances.
  4. The Provider strives to maintain continuous and reliable access but does not guarantee uninterrupted availability. The Provider may carry out scheduled and emergency maintenance, as well as changes and improvements, at any time.

INTELLECTUAL PROPERTY

  1. All content, trademarks, and intellectual property associated with the Dashboard and the Application (software code, text, graphics, logos, design) are the property of the Provider or its licensors. The Provider grants the Merchant a non-exclusive, non-transferable licence to use the Dashboard solely for the purposes of its business.
  2. The Merchant may not reproduce, distribute, modify, or create derivative works without the Provider's prior written consent.

FINAL PROVISIONS

  1. Notices are deemed valid also in electronic form (email).
  2. The invalidity of an individual provision does not affect the remaining provisions.
  3. Matters not settled herein are governed by Bulgarian law; disputes are resolved by the competent court seated in the city of Sofia.
  4. Contact: [email protected].