The Controller does not collect and record special categories of personal data, such as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. Individuals shall not provide such sensitive data to the Controller. If the individual negligently or intentionally provides sensitive data to the Controller, the Controller undertakes to immediately delete such data.
Individuals provide personal data to the Controller when they contact the Controller by sending a message using the “Support” function of the Application on the Controller’s Application, which can be found on the Side Menu of the Application. When the individual sends a message to the Controller using the “Support” function to contact the Controller, the Controller collects and processes the name of the individual, the e-mail address, and the other information that the individual provides in the sent message, such as the address. These personal data are processed for the purpose of communication with the individual and record keeping. The processing of these personal data is necessary for actions preceding the conclusion of a contract and undertaken at the request of the individual, namely providing more information on the services offered by the Controller in connection with a possible conclusion of a contract with the individual. The Controller uses the services of an e-mail service provider to store received emails on a server that is located in the European Union.
Individuals provide personal data to the Controller when they contact the Controller by sending an e-mail. The e-mail address of the Controller is specified in the Controller’s Identification Information in this Privacy Policy. When the individual sends an e-mail to the Controller, the Controller collects and processes the e-mail address of the individual and the other information that the individual provides in the sent message, such as name. These personal data are processed for the purpose of communication with the individual and record keeping. The processing of these personal data is necessary for actions preceding the conclusion of a contract and undertaken at the request of the individual, namely providing more information on the services offered by the Controller in connection with a possible conclusion of a contract with the individual. The Controller uses the services of an e-mail service provider to store received emails on a server that is located in the European Union.
Individuals provide personal data to the Controller when they contact the Controller by sending a message using the Facebook platform via the Facebook messaging service available through the Controller’s Facebook page. When the individual sends a message to the Controller using the Facebook platform via the Facebook messaging service, the Controller collects and processes the individual's name, as well as the other information the individual provides in the sent message. This data is processed for the purpose of communication with the individual and record keeping. The processing of such personal data is necessary for the realization of the legitimate interests of the Controller, whose legitimate interests are to reply to the received messages, as well as to keep the received messages. The Controller uses Facebook services, an independent US service provider, to receive messages via the Facebook platform. This means that the personal data provided will be stored on Facebook servers in the United States. For the transmission of such personal data outside the European Economic Area, appropriate safeguards should be provided in accordance with Article 46 of Regulation (EC) 2016/679. Facebook has its own Privacy Policy and individuals are advised to get acquainted with it in order to get more information. The Facebook Privacy Policy is posted at https://www.facebook.com/policy.php.
Individuals provide personal data to the Controller when they contact the Controller by sending a message using the Instagram platform via the Instagram messaging service available through the Instagram page of the Controller. When the individual sends a message to the Controller using the Instagram platform via the Instagram messaging service, the Controller collects and processes the individual's name, as well as the other information the individual provides in the sent message. This data is processed for the purpose of communication with the individual and record keeping. The processing of such personal data is necessary for the realization of the legitimate interests of the Controller, whose legitimate interests are to reply to the received messages, as well as to keep the received messages. The Controller uses Instagram services, an independent US service provider, to receive messages via the Instagram platform. This means that the personal data provided will be stored on Instagram servers in the United States. For the transmission of such personal data outside the European Economic Area, appropriate safeguards should be provided in accordance with Article 46 of Regulation (EC) 2016/679, and Instagram provides such safeguards and describes in detail in its Privacy Policy. The Instagram Privacy Policy is posted at https://help.instagram.com/519522125107875 .
Individuals provide personal data to the Controller when they register on the Controller's Application. When making a registration, the individual provides the following personal data that the Controller collects and processes, namely: name and surname of the individual and e-mail address. The collection and processing of these personal data are necessary: - for concluding or executing a contract for the reservation of spots. The data of the individuals are stored on a server of a hosting provider and the server is located in the European Union. If the individual chooses the option to sign-in to the Controller’s Application using third-party identity services such as Google, Facebook, or Apple ID, the individual provides the following personal data that the Controller collects and processes, namely: name and surname, profile image and email address, as well as other information that the individual has provided to those third-party identity services, in accordance with the third-party identity services Privacy Policy. The collection and processing of these personal data is necessary: - to authenticate the access of the individual; - for concluding or executing a contract for the reservation of spots and provision of services by the Controller.
Individuals provide personal data to the Controller when they order services by reserving spots from the Controller's Application. In these cases, the individual provides the following personal data that the Controller collects and processes, namely: the name and surname of the individual and e-mail address. The collection and processing of this personal data is necessary: - for concluding or executing a contract for the provision of services; - for fulfilling legal obligations for the purpose of issuing invoices. The data of the individuals are stored on a server of a hosting provider and the server is located in the European Union.
Individuals provide their e-mail addresses when they want to subscribe for receiving a newsletter. When the individual subscribes to receive newsletters containing useful information about the services offered by the Controller, promotional offers, and the like, the Controller collects and processes the e- mail address of the individual. This data is processed for the purpose of sending newsletters to the individual. The reason for the processing of the provided personal data is the consent of the individual. The Controller uses the services of MailChimp, an independent US service provider, to send newsletters and manage the email list. This means that the provided e-mail addresses will be stored on the servers of MailChimp in the United States. For the transmission of such personal data outside the European Economic Area, appropriate safeguards should be provided in accordance with Article 46 of Regulation (EC) 2016/679. MailChimp has its own Privacy Policy and individuals are advised to get acquainted with it in order to get more information. MailChimp Privacy Policy is posted at https://mailchimp.com/legal/privacy/. Additionally, there is a contract between the Controller and Mailchimp.
Individuals provide personal data to the Controller when they use the Controller's Application. When individuals use the Application, the Controller collects and processes the following personal data, namely: name, surname, and e-mail address. The collection and processing of this information is necessary for the normal operation and use of the Application. The Controller does not collect or process personal data of individuals while the Application is not in use or running in the Background.
The Controller usually does not obtain personal data for individuals from third parties. However, in some cases, if the Controller has reasonable grounds to suspect any individual of infringing the Controller’s legal or intellectual property rights, then the Controller will obtain personal data of the suspected individual from public registers or private sources. This data may be processed for the purposes of investigating the infringement and taking legal actions against the infringement. The lawful grounds for processing the personal data are the legitimate interests pursued by the Controller, which legitimate interests are investigating the infringement and taking legal actions against the infringement.
The Controller stores the personal data and the communication received by e-mail, the “Support” function of the Application, and messages sent by Facebook or Instagram for a period necessary to answer to the received message and to satisfy individual’s request, as well as for one calendar year after the Controller has answered to the received message and satisfied individual’s request.
Upon stopping the use of the Application, the Controller will minimize the personal data and will keep only such data that is required to keep to comply with laws. In such cases, the Controller will store the personal data of the individuals who have used the Application and stopped using the Application for a period of ten years after they have stopped using the Application, which is the term stipulated by law for storing invoices for clients.
The Controller stores the personal data provided for newsletter subscription, which is the e-mail of the individual, until the individual remains subscribed for receiving newsletters or until the Controller ceases sending newsletters, whichever of the two circumstances comes first.
In other situations, not specified above, the Controller will store the personal data of the individual for no longer than needed considering the following criteria, namely: - if the Controller is obliged by a legal norm to continue with the processing of the personal data of the individual; - if appropriate industry rules exist on the period for which the personal data shall be stored; - purpose for storing of the personal data both currently and in the future; - if the Controller and the individual have concluded an agreement and the Controller is obliged to continue to process the personal data in order to comply with the obligations under the agreement; - purposes for using of the personal data currently and in the future; - if it is necessary to contact the individual in the future; - if the Controller has any legal ground to continue to process the personal data of the individual; - any other sufficient grounds, like the character of the relationship with the individual.
The individual has the right to obtain from the Controller confirmation as to whether or not personal data concerning him or her are being processed. If the Controller processes personal data of the individual the Controller shall provide a copy of the personal data undergoing processing.
The individual has the right to obtain from the Controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the individual has the right to have incomplete personal data completed, including by means of providing a supplementary statement.
The individual has the right to obtain from the Controller the erasure of personal data concerning him or her without undue delay and the Controller has the obligation to erase personal data without undue delay where one of the stated in article 17 of the GDPR grounds applies.
The individual has the right to obtain from the Controller restriction of processing where one of the stated in article 18 of the GDPR grounds applies. If the processing has been restricted, such personal data shall, with the exception of storage, only be processed with the individual’s consent or for the establishment, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State. The Controller informs the individual who has obtained a restriction of processing before the restriction of processing is lifted.
The individual has the right to receive the personal data concerning him or her, which he or she has provided to the Controller, in a structured, commonly used, and machine-readable format and has the right to transmit those data to another controller without hindrance from the Provided to which the personal data have been provided if the processing is based on consent or on a contract.
The individual has the right to object on grounds relating to his or her particular situation, at any time to the processing of personal data concerning him or her. According to Article 21, Paragraph 4 of the GDPR the right to object shall be explicitly brought to the attention of the individual and shall be presented clearly and separately from any other information. For compliance with this obligation, more information about the right to object can be found in the section below titled “Right to object to processing of personal data”.
The individual has the right at any time to withdraw the consent he has given. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. The order for withdrawal of the consent is specified in article 16.1 of this privacy policy. The individual may either withdraw the given consent by choosing the "unsubscribe" option when receiving a newsletter.
The individual has the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her.
The individual has the right to be informed without undue delay about the personal data breach when the personal data breach is likely to result in a high risk to the rights and freedoms of the individual.
Without prejudice to any other administrative or judicial remedy, the individual has the right to lodge a complaint with the supervisory authority, in particular in the Member State of his or her habitual residence, place of work, or place of the alleged infringement if the individual considers that the processing of personal data relating to him or her infringes the GDPR.
Without prejudice to any other administrative or non-judicial remedy, the individual or legal person has the right to an effective judicial remedy against a legally binding decision of a supervisory authority concerning them. Proceedings against a supervisory authority shall be brought before the courts of the Member State where the supervisory authority is established.
Without prejudice to any available administrative or non-judicial remedy, including the right to lodge a complaint with a supervisory authority, the individual has the right to an effective judicial remedy where he or she considers that his or her rights under the GDPR have been infringed as a result of the processing of his or her personal data in non-compliance with the GDPR. Proceedings against the Controller or a processor shall be brought before the courts of the Member State where the Controller or processor has an establishment. Alternatively, such proceedings may be brought before the courts of the Member State where the individual has his or her habitual residence.
An individual who has suffered material or non-material damage as a result of an infringement of the GDPR has the right to receive compensation from the Controller or processor for the damage suffered. Court proceedings for exercising the right to receive compensation shall be brought before the courts of the Member State where the Controller or processor has an establishment. Alternatively, such proceedings may be brought before the courts of the Member State where the individual has his or her habitual residence.